1. Service Provider’s details

Tiszaparti Termálfürdő Kemping és Étterem Kft.
Registered seat: H-6060 Tiszakécske, Szabolcska M. utca 43.
Company Registration Number: 03-09-112661
Tax number: 13529507-2-03

2. General provisions

2.1. The present General Terms and Conditions govern the use of Barack Thermal Hotel & Spa’s services.

2.2. Special, unique conditions do not constitute part of the published General Terms and Conditions, but they do not exclude the conclusion of separate agreements with travel agencies and organizers with different conditions in each case, with conditions suited to the type of business.

3. Contracting Party

3.1. The Guest uses the services provided by the Service Provider. 

3.2. In case the order concerning the services comes directly from the Guest, then the Guest is the Contracting Party. The Service Provider and the Guest together - if the conditions are met - become contracting parties (hereinafter Parties).

3.3. In case the order concerning the services comes to the Service Provider — on behalf of the Guest — from a third person (hereinafter Agent), the conditions of the cooperation are governed by the contract concluded between the Service Provider and the Agent. In this case the Service Provider shall not be obliged to examine whether the third person is duly representing the Guest.

4. Conclusion of the contract, method of booking, obligation to notify

4.1. In response to a request that the Guest makes either orally or in writing, the Service Provider shall send an offer. In case no concrete order follows within 48 hours of sending the offer, the Service Provider shall no longer be bound by the offer.

4.2. The Contract shall be concluded through the written confirmation sent by Service Provider confirming the Guest’s written or oral booking and shall qualify as a Contract concluded in writing.
A booking, agreement, modification made orally or a confirmation by the Service Provider made orally does not have contractual value.

4.3. The Contract regarding the use of accommodation-services is for a determined period of time. 

4.3.1. If the Guest permanently leaves the room before the end of the fixed time period, the Service Provider shall be entitled to the full consideration of the service set out in the Contract. The Service Provider is entitled to market the room that has been vacated before the fixed end date.

4.3.2. Any extension of the accommodation-service initiated by the Guest is subject to the prior consent of the Service Provider. In this case the Service Provider can stipulate the payment of the service already provided.

4.4. For modification and/or completion of the Contract the written agreement of the Parties is necessary.

5. Cancellation policy

5.1.
During high season and peak periods cancellation is free of charge if it is done at least 15 days prior to arrival. If the cancellation in made within 15 days of arrival, the penalty fee shall be the rate of the room price for 1 day or the rate of the package price for 1 day.
During shoulder season and in low season (pre- and post-seasons) cancellation is free of charge if it is done at least 72 hours prior to arrival, within 72 hours, the penalty fee shall be the rate of the full room price for 1 day or the rate of the package price for 1 day.

a) If the Contracting Party has not secured the use of the accommodation-services by prepayment or credit card guarantee, or in any other way set out in the Contract,  the service obligation of the Service provider is terminated after 6PM local time on the day of arrival. 

b) If the Contracting Party has secured the use of the accommodation-services by prepayment or credit card guarantee, or in any other way set out in the Contract,  but does not arrive until 6PM local time on the day of arrival, or does not communicate in advance a later arrival time, the Service provider shall demand a penalty fee, as set out in the Contract, but one day’s charge minimum. In such case the Service provider shall keep the accommodation for the Contracting Party till noon on next day after the date of arrival, after that time the Service Provider’s service obligation is terminated. 

5.2. The Service provider sets out conditions in individual Contracts, different from those above, in case of booking products subject to special conditions, group travels or events.

6. Prices

6.1. The room prices (Rack Rate) of Barack Thermal Hotel & Spa are available at the Reception.  The price lists for other services are available in the respective sections of the Hotel (restaurant, medical centre and wellness).

6.2. The Service provider may change its published prices and conditions freely, without prior notification.

6.3. When making the offer, the Service provider indicates the valid rate of the taxes at the time (VAT, tourist tax), as regulated by law.  The extra tax charges due to the modification of the applicable tax laws (VAT, tourist tax) may be charged by the Service provider to the Contracting Party, with prior notice. 

6.4. Current discounts, special offers and other offers are published on barack.hu website. 

7. Method of payment, guarantee

7.1. The Service Provider requests the payment of the services provided to the Contracting Party after the use, prior to their departure at the latest, but may also grant the possibility of subsequent payment in the framework of an individual agreement. 

7.2. In order to guarantee that services are used in compliance with the Contract and to secure future payments, the Service provider may;

a) request a credit card guarantee, which means that the considerations for the ordered and confirmed services shall be blocked on the credit card, 

b) request an advance payment of part or whole of the amount of the confirmed reservation.

7.3. The Contracting Party may pay in HUF and/or in EUR.

a) in every such currency that the Service provider announces as acceptable.  In this case, the conversion or invoicing shall be made at the exchange rate of the Service Provider's account holder Bank valid on the Guest's day of arrival.

b) the Service provider accepts different cashless payment methods (bank card, SZ.É.P card, health insurance payments, and upon individual agreement: coupons, vouchers, etc.), the updated list of which shall be made available to the Contracting Party on request.

8. Manner and conditions of using the services

8.1 The guests may check-in on the day of arrival from 3PM, and shall leave (check-out) on the day of departure until 11AM.

8.2. If the Guest wishes to check-in to the room on the day of arrival before 6 AM, then an additional night shall be charged to them.   

9. Pets

9.1. Pets may be brought to the area of Barack Thermal Hotel & Spa for an extra charge.  The applicable price list is published on the website of the Service Provider.

10. Refusal to perform the contract, termination of the service obligation

10.1. The Service provider is entitled to terminate the Contract for accommodation-services with immediate effect, and as such, refuse the provision of services, if:

a) the Guest is not using their room or the establishment according to their proper purpose

b) the Guest violates the security rules and good order of the hotel, behaves in an inappropriate, aggressive manner with the employees, is under the influence of alcohol or drugs and exhibits menacing, offensive or otherwise unacceptable behaviour 

c) the Guest has an infectious disease.

d) the Contracting Party fails to fulfil their advance payment obligation within the date specified in the contract

10.2. If the Contract is not performed due to force majeure reasons, the contract shall terminate.

11. Guarantee for accommodation 

11.1. If the facility run by the Service provider is not able to provide the services specified in the Contract because of their own fault (e.g. over booking, temporary operational problems, etc.), the Service provider is required to promptly provide alternative accommodation for the Guest.

11.2. The Service provider is obliged to;

a) provide/offer the services set out in the Contract, for the price and period set out therein – or until obstacles cease to exist - in another, same or higher category hotel.  The extra costs of the replacement accommodation shall be at the Service Provider’s expense. 

b) provide one phone call free of charge for the Guest, to notify the change in accommodation 

c) provide free transfer for the Guest between the new accommodation and the hotel for moving there and back

11.3. If the Service provider fulfils these obligations in full, and the Customer accepts the replacement accommodation, no subsequent claim can be made by the Contracting Party. 

12. Illness, death of the Guest

12.1. If the Guest should fall ill during their use of the accommodation-services, and is not able to act alone, the Service provider shall offer medical help.

12.2. In case the Guest falls ill/dies, the Service provider is entitled to ask for cost compensation from the relative, heir, or bill payer of the patient/deceased, in order to cover the arising medical and procedural costs, the price of the services used before the death, and any loss or damage caused to the equipment and furniture in connection with the illness/death.

13. Rights of the Guest

13.1. Pursuant to the Contract the Guest is entitled to the proper use of the booked room, and the usual public areas of the hotel, which are not regulated by special conditions. 

13.2. During their stay, the Guest has the right to submit a complaint regarding the performance of the services provided by the Service provider.   The Service Provider undertakes to handle any complaint that has been certifiably submitted to them in writing (or recorded by them) during this period.

13.3. The right to complaint of the Guest expires after departure from the accommodation. 

14. Obligations of the Guest

14.1. The Guest is obliged to pay the services set out in the Contract by the date and via the method specified in the Contract.

14.2. The Customer is not allowed to take any drinks or food into the catering units of the hotel. 

15. Guest’s liability for damages

The Guest shall be liable for any damage or disadvantage suffered by the Service Provider or any third party as a result of the fault of the Guest or their companion or other persons under their responsibility. This liability exists even if the injured party is entitled to demand compensation directly from the Service provider. 

16. Rights of the Service provider

If the Guest fails to fulfil their obligation to pay for the services  — subject to a penalty fee — which were used, or which were ordered in the Contract but not used, the Service provider, in order to secure its claim, is entitled to a lien on the personal belongings of the guest, which the guest took along to the hotel.       

17. Obligations of the Service provider

The Service provider is obliged to;

a) provide the accommodation service and other services ordered pursuant to the contract, according to applicable regulations and service standards

b) investigate the guest's written complaint and take necessary steps to address the issue, which shall be recorded in writing as well

18. Service provider’s liability for damages

18.1. The Service provider is liable for any damages caused to the Guest, which occurs inside the establishment, because of the Service provider’s or its employees’ fault.

18.1.1. The Service provider’s liability does not extend to such damages, which occur for unpreventable cause outside the scope of the Service Provider's employees and guests or is caused by the guest themselves.

18.1.2. The Service Provider may designate areas in the facility which are off limits for Guests. The Service provider shall not be responsible for any damages or injuries occurring in such areas.

18.1.3. The Guest shall immediately inform the reception about any damage suffered, and shall provide any useful information about the damage to the hotel, which may be necessary for determining the circumstances of the damage and may be necessary for the police records/police investigation.

18.2. The Service provider is also liable for damages suffered by the Guests which occur from the loss, destruction or injury of their belongings, in case the Guest’s belongings were kept in their room or in places designated in general for such purpose or designated by the Service Provider. 

18.2.1. The Service provider is only liable for valuables, securities and cash, if Service Provider expressly took them over for safekeeping, or if the damages occurred due to a cause for which the Service provider is liable according to the general rules.  In this case the Guest shall be charged with the burden of proof.

18.3 The rate of compensation is equal to fifty times the daily room rate according to the Contract, unless the damage is smaller than that.

19. Confidentiality

In performing its Contractual obligation, the Service provider is obliged to follow the relevant legislation, Act LXIII of 1992 on the Protection of Personal Data and Access to Data of Public Interest, and comply with applicable data protection laws.

20. Force Majeure

The cause or circumstance (such as; war, fire, floods, natural disasters, electricity shortages, strikes), which is beyond the control of the Service provider (force majeure), releases any of the parties from the performance their obligations arising out the Contract, as long as the above cause or condition exists.       The Parties agree that they shall do their best to limit the likelihood of these causes and circumstances to the lowest possible level, and to repair as soon as possible any damage or delay caused thereby.

21. Applicable law to the legal relationship of the Parties

The legal relation between the Service provider and the Contracting Party shall be governed by the Hungarian Civil Code.

22. Website

22.1 References and links
Tiszaparti Termálfürdő Kemping és Étterem Kft. has no influence over the design and content of any third party owned material, which are linked or referenced on its webpages.

22.2 Copyright
The web page, the used diagrams, pictures and logos as well as their layout are protected by copyright.  Copying or use of such items as the diagrams, pictures or texts in other electronic or printed publications, is not permitted without the consent of the Tiszaparti Termálfürdő Kemping és Étterem Kft.

23. Use and data protection

By using this website, you agree to the following terms and conditions, whether you have read them or not.

Not having any knowledge of the terms of use shall not exempt anyone from liability, it may not be a basis for any pretexts, in case of your breach if you consequently cause any harm or disadvantage to this website and / or its operator. In such case, the case shall be resolved through legal means.

Terms of use

We do not assume any liability for any data or information on this site or for any potential damages or disadvantages resulting from the use thereof. We are honoured, if anyone places a web link to our website on their own website. It is forbidden however, without the written authorization of the operator, to embed the pages of this website or its contents: pictures, tables and diagrams, on other web pages, displaying it as your own page. We distance ourselves from such cases, where the placement of links to any part of this website occurs on illegally operated, obscene, or offensive websites, which damages or could damage the reputation and interests of this website. The operator shall take action against any such event.