Frequently asked questions
Hotel and Apartments
Yes, the deposit is 30% of the total amount of the reservation and must be paid via bank transfer within 5 days of booking.
Yes, guests staying at the hotel/apartments and campsite have free use of the spa.
Yes, the price of accommodation include ticket to the water slide park.
Our Natura Apartments are located within walking distance of the spa (200 metres), in a closed park with ancient trees.
Rooms/apartments can be occupied from 3:00 PM on the day of arrival and are available until 11:00 AM on the day of leaving. Early check-in (from 10 AM) or late check-out (until 6 PM) is available at an extra charge and subject to availability.
Our apartments are equipped with air conditioning and heating in winter.
The price difference between the "from" value indicated in the package offers and the value received in the offer is due to our dynamic pricing.
Our prices vary according to occupancy. The fewer available spots we have for a given period, the higher our prices. Conversely, the more available spots we have for a given period, the more favorable our prices are.
Camping
Plots are available until 11:00 AM on the day of leaving.
Yes, in our complex it is possible to pay with SZÉP Card (OTP, MKB, K&H)
These facilities are open every day of the year. From 8:00 AM to 8:00 PM.
You can settle your invoice every day until 7:00 PM.
We have plots of different sizes on the campsite. The smallest is 5x7 m2 and the largest 8x8 m2.
No, our plot prices are uniform.
Only camping guests who have a reservation are allowed on the plots.
In addition, guests can use the car park in front of the reception, with the exception of the designated pétanque court.
Medical department
To use the treatments subsidised by the social security system, you need an appointment, a prescription and 2 treatment forms issued by a medical specialist.
A prescription is valid for 28 days.
From Monday to Friday, from 9:00 AM to 4:00 PM, we welcome our guests.
Restaurant
Yes, but please contact reception in advance to arrange this.
We also welcome guests who do not book accommodation in our facilities!
Yes, there is nothing wrong with that.
Yes, in our complex it is possible to pay with SZÉP Card (OTP, MKB, K&H)
Yes, our confectioner can make a variety of delicious cakes on request.
Yes, please wear appropriate attire to the restaurant. (Bathrobes, slippers and sportswear should be left in the room.)
If you are not a guest of the complex, please make a reservation!
Spa
The spa is open every day of the year.
Opening hours: 9:00 AM - 8:00 PM
Read more about our ticket prices on the next page.
Our baby swimming classes start every year from September.
The weekly menu is available through the following link.
Children over 110 cm shoulder height can use our slides. Click here to read about the detailed rules.
Our slide park is seasonal and temporarily closed.
Yes, however, in case of loss of the changing room wristbands, a fee of HUF 3500 will be charged.
Sauna World
Participation in sauna séances is subject to registration, which can be made at the main cash desk or at the sauna reception.
The schedule of sauna séances is available at the following link.
Read more about our saunas here.
During the sauna séances, it is forbidden to enter the outdoor Finnish sauna in swimsuit, but sauna towels/kilts are provided for a deposit. Or you can buy sauna wear/kilts